Extra Space | Kacey Kalian

Customer Story Transcript: 

In the customer interview video, Kacey Kalian, VP of Risk Management at Extra Space Storage, discusses how Archipelago transformed their insurance strategy and risk data management capabilities.

With over 3,800 properties across 43 states, Extra Space Storage faced challenges maintaining an accurate and complete Statement of Values (SOV) using manual processes.

Implementing Archipelago's SOV Manager™ and Property Hub™ enabled the team to streamline workflows, improve data quality, and deliver comprehensive property information to brokers and underwriters.

Kacey highlights the ease of implementation and the significant positive impact on insurer engagement and coverage placement, particularly in a challenging insurance market. Feedback from underwriters has affirmed the value of these enhancements, further supporting Extra Space Storage's growth and strategic goals.

Read Extra Space Storage case study here.